Putting ITIL® into Practice: Setting Up a New ITIL® Service
Putting ITIL® into Practice: Setting Up a New ITIL® Service
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 25m | 181 MB
Instructor: Mark Grey
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 25m | 181 MB
Instructor: Mark Grey
Setting up a new ITIL service may seem overwhelming. There are so many variables to consider that makes each service unique, so how do you ensure you increase your chances of getting it right the first time? This course with instructor Mark Grey gives you the key activities, guidance, and information you will need to ensure you create a minimum viable service. Mark covers the importance of stakeholders and business requirements, documentation, and workshops that can help you overcome the challenges of ambiguity in a workplace to refine business needs.
Learning objectives
- Define the key activities you should complete to set up an ITIL service.
- Understand the importance of ensuring that policy and process are written collaboratively for maximum effect.
- Conduct effective workshops to help you get the data you need.
- Deliver your service in an iterative manner with a strategic vision of the future.
Putting ITIL® into Practice: Setting Up a New ITIL® Service
