Learning the Art of Direct Communication

In this course, professor and communications expert Tessa West shows you how to develop strategies to communicate more directly. Learn how to identify your typical communication patterns and the reasons why communicating with transparency can be so difficult. Gather tools and techniques to prepare for direct communication, highlighting your goals and framing the conversation. Along the way, discover strategies to identify communication patterns that disrupt direct communication—including the bait and switch, barrier dumping, punt-it-out, defensiveness, and stonewalling—with practical and proven ways to address each of these patterns. By the end of this course, you’ll be prepared to navigate situations where direct communication can be especially difficult, such as when you’re giving feedback or dealing with team conflict.
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