The Complete Luxury Hospitality Skills Masterclass

Master the Art of Luxury Hospitality with Industry Experts

What you'll learn

Front Office Excellence – Deliver seamless guest check-in and concierge services with Antonio Cannavò.

Food & Beverage Excellence – Learn the secrets of high-end service from Nicola Loiodice.

The Art of Bartending – Discover world-class mixology skills from Luigi Gallo & Francesco Orefici.

Luxury Concierge Mastery – Gain insider knowledge from expert Santi Roggio.

Unforgettable Guest Experiences – Learn how to exceed guest expectations with Flavia Mazzarini.

Wine Expertise – Dive into the world of fine wines with Giuseppe Cupertino.

The Power of Communication – Use Neuro-Linguistic Programming (NLP) to enhance guest interactions with Sara Abdel Masih.

Requirements

No Hospitality Experience Required. You Will Learn Everything You Need To Know

Description

Master the Art of Luxury Hospitality with Industry ExpertsLearn from the Best in the Business – Elevate Your Hospitality Career Today!Step into the world of luxury hospitality with an exclusive +15-hour course taught by renowned industry professionals who have worked with the world's top hotels, restaurants, and service establishments. This course is designed for hospitality professionals, aspiring hoteliers, and service enthusiasts who want to master the skills, mindset, and techniques required to excel in luxury hospitality.What You Will Learn:Food & Beverage Excellence – Learn the secrets of high-end service from Nicola Loiodice.The Art of Bartending – Discover world-class mixology skills from Luigi Gallo & Francesco Orefici.Luxury Concierge Mastery – Gain insider knowledge from expert Santi Roggio.Unforgettable Guest Experiences – Learn how to exceed guest expectations with Flavia Mazzarini (Sub English).Wine Expertise – Dive into the world of fine wines with Giuseppe Cupertino.The Power of Communication – Use Neuro-Linguistic Programming (NLP) to enhance guest interactions with Sara Abdel Masih (Sub English). Front Office Excellence – Deliver seamless guest check-in and concierge services with Antonio Cannavò.Who Is This Course For?Hospitality professionals looking to refine their skills and advance their careers.Students and job seekers aspiring to work in luxury hotels, restaurants, and resorts.Entrepreneurs and managers who want to elevate their hospitality standards.Anyone passionate about offering five-star service and creating unforgettable experiences.Why Enroll in This Course?Learn from Top Experts – Get insider tips from real industry leaders with years of experience in the world's most prestigious hospitality brands.Comprehensive & Practical Training – Over 15 hours of expert-led lessons, packed with real-world techniques and insights.Flexible Learning – Study at your own pace, anytime, anywhere.Certificate of Completion – Boost your credentials and stand out in the hospitality industry.Start Your Journey to Luxury Hospitality Excellence Today!Enroll Now and take your hospitality career to the next level!

Overview

Section 1: Course Trailers

Lecture 1 Luxury Front Office

Lecture 2 Luxury Bar Service

Lecture 3 Luxury F&B Service

Lecture 4 Luxury Wine Service

Lecture 5 Luxury Concierge

Lecture 6 Luxury Guest Experience (Sub English)

Lecture 7 Communication & Nero-Linguistic Programming (Sub English)

Section 2: Luxury Front Office

Lecture 8 Introduction

Lecture 9 Meet The Instructor

Lecture 10 Redefining Luxury in the Hotel Industry

Lecture 11 Front Office Department

Lecture 12 Front Office Organisation Chart Front Desk Organization Chart

Lecture 13 Stages of Reservation Process + Role Play

Lecture 14 Check-in + Role Play

Lecture 15 From Complaint to Opportunity + Role Play

Lecture 16 How to be the best receptionist ever

Lecture 17 The Importance of Customer Service

Lecture 18 Check-out + Role Play

Lecture 19 Leadership in the hospitality industry

Lecture 20 The role of communication

Lecture 21 Time Management Tips

Lecture 22 What is your management’s style

Lecture 23 How to achieve operational excellence in Rooms Division

Lecture 24 Tips for a Successful Interview

Section 3: Luxury Concierge (ENG VOICEOVER)

Lecture 25 Meet The Instructor

Lecture 26 Introduction

Lecture 27 Being a Concierge in 2025

Lecture 28 What are the Concierge Tasks?

Lecture 29 Concierge Key Skills

Lecture 30 Organisational Chart

Lecture 31 Guest Experience starts from the time of reservation

Lecture 32 How do I communicate with external service providers?

Lecture 33 How do I carefully manage email communication with your guests?

Lecture 34 How do I create the best arrival experience for my guests?

Lecture 35 What to expect from your guest during their stay?

Lecture 36 How to create an experience?

Lecture 37 How do i sell the experience?

Lecture 38 How do I handle complaints?

Lecture 39 Pre-Departure Call

Lecture 40 Tips & Tricks

Section 4: Luxury Guest Experience Basics (SUB ENG)

Lecture 41 Meet The Instructor

Lecture 42 Introduction

Lecture 43 The Basics of Communication

Lecture 44 Tips & Tricks

Lecture 45 How To Add A Personal Touch + Role Play

Lecture 46 Tips & Tricks

Lecture 47 How to Deliver a Luxury Service + Role Play

Lecture 48 Tips & Tricks

Lecture 49 How Do You Handle Complaints?

Lecture 50 Tips & Tricks

Lecture 51 How To Handle Unsatisfied Guests?

Lecture 52 Tips & Tricks

Lecture 53 What Do You Do After Handling A Complaint?

Lecture 54 Tips & Tricks

Lecture 55 A Final Thought

Section 5: Communication & Neuro Linguistic Programming (SUB ENG)

Lecture 56 Meet The Instructor

Lecture 57 Introduction

Lecture 58 What is Neuro Linguistic Programming?

Lecture 59 Birth of NLP

Lecture 60 The Story of NLP

Lecture 61 The presuppositions of NLP

Lecture 62 Calibration Technique

Lecture 63 Rapport Building Technique

Lecture 64 Pacing Technique

Lecture 65 Guiding Technique

Lecture 66 What is The Metamodel?

Lecture 67 The Milton Model

Lecture 68 Meta Programs

Lecture 69 A Final Thought

Section 6: Luxury Food & Beverage Service (English Voiceover)

Lecture 70 Meet the Instructor

Lecture 71 Introduction

Lecture 72 The Art Of Luxury Service

Lecture 73 How To Take A Reservation And Welcome Your Guest

Lecture 74 How To Use Verbal & Non Verbal Communication in F&B

Lecture 75 Team Roles and Responsibilities in F&B

Lecture 76 Briefing & Debriefing Sample

Lecture 77 The Mise en Place

Lecture 78 How To Handle A Complaint

Lecture 79 How Do You Use Storytelling?

Lecture 80 What Do You Need To Work In Luxury Restaurants?

Lecture 81 The Breakfast

Lecture 82 Upselling

Lecture 83 The Basics of Menu Creation

Lecture 84 The Steps Of Service

Section 7: Luxury Bar Service

Lecture 85 Meet The Instructors

Lecture 86 Introduction

Lecture 87 Welcome To Amalfi Coast, Italy

Lecture 88 Being On Stage

Lecture 89 How To Make Your Guests Happy

Lecture 90 Communication For Bartenders

Lecture 91 How To Establish A Relation With Your Regular Guests?

Lecture 92 What Is The Best Way Of Handling Unhappy Guests At The Bar?

Lecture 93 What Are The Fundamental Bar Tools?

Lecture 94 How Is A Cocktail List Created?

Lecture 95 What Do You Need To Know Before Creating A Cocktail?

Lecture 96 The Making Of Some Famous Cocktails

Lecture 97 Standard Operating Procedures (SOP's) For Bartenders

Lecture 98 Final Thoughts

Section 8: Luxury Wine Service

Lecture 99 Meet The Instructor

Lecture 100 Introduction

Lecture 101 How Do You Overcome Difficult Times And Succeed In Your Career?

Lecture 102 Introduction to the roles of the Sommelier

Lecture 103 Researching Products And The Value Of Relationships With Wine Makers

Lecture 104 Knowing The Real Story The Wine You Serve

Lecture 105 Inside The Cantine of Winemaker Giovanni Aiello (SUB ENG)

Lecture 106 How Do You Deliver A Great Wine Service?

Lecture 107 Wine Glasses: Volume and Shapes

Lecture 108 Wine Bottles And The Value Of The Cork

Lecture 109 What Are The Most Used Tools by Sommeliers?

Lecture 110 What Are The Different Table Set-Up Options For Wine Glasses?

Lecture 111 Sparkling Wine Methods & How To Properly Open Them

Lecture 112 The Ideal Wine Cellar

Lecture 113 The Ideal Wine List

Lecture 114 What Is The Sequence Of Wine Serving and What Is The Serving Temperatures?

Lecture 115 Revenue Management Applied To The Wine List

Lecture 116 Wine & Food Pairing Sample

Lecture 117 Learn the 5 S's Of Wine Tasting: SEE, SWIRL, SNIFF, SIP, SAVOR.

Lecture 118 Casual Team Discussion (Italian Dialogues) - Optional Chapter

Hospitality professionals looking to refine their skills and advance their careers.,Students and job seekers aspiring to work in luxury hotels, restaurants, and resorts.,Entrepreneurs and managers who want to elevate their hospitality standards.,Anyone passionate about offering five-star service and creating unforgettable experiences.